Important changes coming in Dynamics 365 Customer Engagement
Some of the old features are getting depreciated, here is a list of feature that will disappear: Dynamics 365 for Outlook (Outlook client) Service scheduling in Dynamics 365 for Customer Service Dialogs Usage of Parature knowledgebase as the Dynamics 365 knowledge management solution Project Service Finder app Contracts, Contract Line Items, and Contract Templates entities Standard SLAs in Dynamics 365 for Customer Service Relationship Roles Mail Merge Announcements Ready-to-use business processes available through Add Ready to Use Business Processes setting are deprecated Some client APIs EntityMetadata.IsInteractionCentricEnabled property Silverlight (XAP) web resource Read more about it here