Important changes coming in Dynamics 365 Customer Engagement

Some of the old features are getting depreciated, here is a list of feature that will disappear:


  • Dynamics 365 for Outlook (Outlook client)
  • Service scheduling in Dynamics 365 for Customer Service
  • Dialogs
  • Usage of Parature knowledgebase as the Dynamics 365 knowledge management solution
  • Project Service Finder app
  • Contracts, Contract Line Items, and Contract Templates entities
  • Standard SLAs in Dynamics 365 for Customer Service
  • Relationship Roles
  • Mail Merge
  • Announcements
  • Ready-to-use business processes available through Add Ready to Use Business Processes setting are deprecated
  • Some client APIs
  • EntityMetadata.IsInteractionCentricEnabled property
  • Silverlight (XAP) web resource 
Read more about it here

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